Information and Checklist to Prepare Before Inquiring about Crisis Counseling

Crisis Counseling Preparation Guide for HR, Safety & Health, and Organizational Culture Managers

Information and Checklist to Prepare Before Inquiring about Crisis Counseling

When inquiring about crisis counseling, rather than explaining all the details of the incident It is important to first organize key information, such as the target recipient, urgency, and whether administrator support is required. If HR personnel prepare basic information, they can review the operational direction of EAP and the counseling support system in more detail to suit the organization's situation.

This article summarizes the information to check and the HR practical checklist before making an EAP inquiry following an accident or crisis.

The most important point in this article

Rather than conveying the details of every incident
It is important to first organize the target recipients and the organizational situation.

Case Overview · Urgency · Administrator Support · Confidentiality Standards
If you organize it in advance, you can review a more specific direction for support.

📌 Key Summary

Key Keywords

Crisis counseling, EAP inquiries, incident response

Main targets

HR Manager, Safety and Health Manager, Organizational Culture Manager

Preparation Information

Incident Overview, Support Recipient, Urgency, Administrator Support Status

🕒 When do you need to contact crisis counseling?

In the event of an accident or crisis, HR must prioritize medical and safety measures and then review systems to support the psychological recovery of employees.

You may consider contacting EAP in the following situations.

✓ In the event of an industrial accident or safety accident

✓ When a member directly experiences or witnesses an accident

✓ Cases where organizational atmosphere management is necessary after an accident

✓ When administrators need a communication guide

✓ When establishing a psychological support system for members

🗂 Useful information to prepare before making an inquiry

You do not need to provide all details when making an EAP inquiry.

Organizing just the following information helps in reviewing operational directions suitable for the organization's situation.

Case Overview

Briefly summarized based on confirmed facts

Eligibility

Whether to include only the victim, or to include witnesses and colleagues

Urgency

Immediate consultation, support within days, general inquiries

Administrator Support

Whether guidance notices or training are needed

Organizational Communication

Whether a notice or additional guidance is needed

Confidentiality

Preparation of consultation guidance text

✅ HR Manager Practical Checklist

The case overview was summarized based on confirmed facts.

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We reviewed the scope of eligible recipients.

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Distinguished the level of urgency.

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I checked if administrator guidance was needed.

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I prepared a notice regarding the confidentiality of the consultation.

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We reviewed the need for organizational announcements or additional communication.

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I organized how to guide members to the counseling channel.

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⚠️ Commonly missed points

The following are common mistakes made in crisis counseling inquiries.

✓ Cases where you intend to convey the details of the accident in excessive detail

✓ Cases where only victims are considered eligible for support

✓ If you are not reviewing administrator support together

✓ Cases where counseling is confused with official investigation procedures

✓ Cases where confidentiality principles are not sufficiently explained

In practice It is more efficient to prepare an inquiry focusing on the target audience and organizational situation.

🌿 When EAP support is needed

After an accident, psychological burdens can arise not only for the victim but also for witnesses, colleagues, and managers.

EAP can be utilized not only for counseling support but also to review recovery support systems tailored to the organizational situation, such as manager guidance, organizational communication, and psychoeducation.

💬 Frequently Asked Questions

Q1. Can I make an inquiry immediately after the accident?

It is possible. However, if urgent medical or safety measures are required, it is appropriate to proceed with those procedures first and then consider psychological support.

Q2. Can I be a counselor even if I am not a victim?

It may be possible. Witnesses or colleagues may also experience psychological burden, and the scope of support may vary depending on organizational operational policies.

Q3. Is the content of the consultation shared with the company?

In general, personal counseling sessions are conducted under the principle of confidentiality; however, exceptions may apply depending on the operating policy, so it is recommended to check in advance.

Q4. Can I also inquire about administrator support?

It is possible. Some organizations also consider providing guidance materials for managers or communication support to stabilize the organization after an accident.

Next step

To support the recovery of members after an accident, not only connecting them with counseling It is important to review the scope of support, manager communication, confidentiality principles, and organizational response system together.

If you would like to design your organization's incident response and psychological support systems together, review your operational direction through a Nudge EAP implementation consultation.

👉 Go to Nudge EAP Implementation Consultation →

📚 Source

• Korea Life Respect and Hope Foundation, Suicide Prevention Education
• Korea Life Respect and Hope Foundation, What is Mandatory Suicide Prevention Education?
• Korea Life Respect and Hope Foundation, Life Guardian Training Guide
• Ministry of Health and Welfare to make suicide prevention education mandatory
• Ministry of Health and Welfare to integrate dispersed suicide prevention hotlines into '109' starting January 1
• Ministry of Health and Welfare Makes Major Shift in Mental Health Policy to Full-Stage Management of 'Prevention-Treatment-Recovery'
• National Law Information Center, Article 17 of the Act on the Prevention of Suicide and the Creation of a Culture of Respect for Life, Suicide Prevention Counseling and Education
• National Law Information Center, "Enforcement Decree of the Act on the Prevention of Suicide and the Creation of a Culture of Respect for Life"
• National Law Information Center, Article 5 of the Industrial Safety and Health Act: Duties of Employers, etc.
• National Law Information Center, Article 669 of the Rules on Occupational Safety and Health Standards: Measures to Prevent Health Impairments Caused by Job Stress
• World Health Organization (WHO), Guidelines on Mental Health at Work

This content is intended for general informational purposes. Specific legal, labor, medical, and psychological counseling matters may vary depending on the situation and may require review by a relevant expert.

Suicide Prevention & Mental Health

Information and Checklist to Prepare Before Inquiring about Crisis Counseling