Enterprise EAP in its 13th Year: From 27 to 46 Users | Long-term Operation Case Study of 470 Users at an IT Service Company

📌 The longer an EAP has been running, the more important it is to compare results by year.

For a system that has been in place for over 10 years, the question "How was this year?" is asked at the time of contract renewal. Since it has continued under the same name every year, it is difficult to explain the changes based solely on the numbers of a single year.

Nudge EAP in this company's annual report Recent 3-year trends We have summarized this together. By examining whether there were years when the number of users increased, whether it was maintained after the increase, and how the user base changed, we can go beyond contract renewal and discuss “what to add next year.”

🏢 Case Studies at a Glance

📊 3-Year Operational Data

The number of users increased from 27 in the 11th year to 46 in the 12th year. About 1.7 times It increased, and in the 13th year, it was 44 people. It continued the increased level of usage. Even after the number of users increased, the satisfaction level in the 13th year remained stable at 4.8 points.

The user base has also expanded. The gender gap in usage has narrowed. The proportion of users in their 30s is 6.5%p It has increased. The entry of new age groups into a long-running system is a sign that EAP is not a system exclusive to specific staff members. In terms of counseling topics... Child-related counseling accounts for more than half (53.2%) of the counseling sessions. It took up space and provided sufficient support with a 10-session structure, even covering family topics that require multiple meetings.

🛠️ This is how Nudge EAP was operated

Annual Guide We re-introduced the EAP at every contract renewal and guided new hires and junior employees on how to use it.

Sufficient session — With a maximum of 10 sessions per person, we provided in-depth support for topics that require multiple meetings, such as family and children.

Crisis Case Management — We maintained a structure that classifies counseling levels to identify crisis cases. In the 13th year, there were no cases at the crisis level.

Data analysis by year — We reported a yearly comparison of usage and satisfaction by gender, age, and topic.

Annual Report — We organized the number of users and consultations over the past three years into a single table so that it could be used for contract renewal discussions.

🧾 Structure Your Contract Renewal Report Like This

❓ Long-term EAP Operation, Frequently Asked Questions

Q. Can I directly compare usage rates with other companies?

You must consider the session structure and calculation criteria together. If the sessions are generous, such as a maximum of 10 sessions per person, it is easy for one person to use the service multiple times, and the numbers also vary depending on the point in time when the reference personnel are employed.

Q. What should I include in the contract renewal report?

Organizing the number of users, consultation frequency, changes in the user base, satisfaction (including the number of respondents), and next year's operational direction over the past three years on a single sheet makes decision-making easier.

💬 The reason we've continued for 13 years

In the annual operational report, we presented year-by-year comparisons of usage and satisfaction by gender, age, and topic. The ability to identify years with increased user numbers and expanded user bases through data facilitates discussions regarding the renewal of long-term EAP contracts.

✅ Long-term EAP Operation Checklist

• ☐ Are you comparing the number of users and consultations over the past three years in a single table?
• ☐ Is the standard for calculating the utilization rate (number of employees, reference point) the same every year?
• ☐ Can I receive the number of employees who used it for the first time this year at a tally level?
• ☐ Is there a program that connects to frequently asked counseling topics?
• ☐ Are you looking at satisfaction along with the number of respondents?

The strength of the long-standing EAP lies in the data accumulated year after year. By examining the trends over the years, we can see a direction for improvement in the following year, going beyond simply adhering to the system.

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This article is based on a case study of Nudge EAP operation. Operational outcomes may vary depending on the organizational situation and operating methods. If you are in a mental health crisis or face immediate danger, please contact 112 or 119 first, and you can use the suicide prevention hotline 109 (24 hours).