Record Sheet for Internal Crisis Response Contact Network Mock Inspection Results

📎 Attachments to this post

📌 For contact networks, 'actually connecting' is more important than 'having a list'.

An internal crisis response network can include various roles such as HR, health managers, safety and health personnel, site managers, executives, EAP providers, and security and general affairs staff. However, even if names and numbers are listed in documents, the network may not function during an actual crisis if the person in charge has moved, is unable to answer calls at night, or if no one knows the criteria for connecting to external emergency numbers.

Especially in situations where there are indications of suicide or self-harm, risk of violence, loss of contact, or suspected immediate safety danger, rather than standard counseling appointments or internal meetings Immediate intervention channels such as 119, 112, and the suicide prevention hotline 109, and internal reporting lines You must check this together. The Ministry of Health and Welfare operates 109 as a 24-hour suicide prevention hotline.

🧭 Please proceed with the mock check in 6 steps.

1. Select a scenario. Example: A situation where an employee leaves a message to a manager hinting at self-harm and cannot be reached.
2. Designate the first contact person. Determine who among the manager, HR, and health manager is assumed to be the first to receive the situation.
3. Let's actually follow the internal reporting sequence. Verify according to company standards, such as the person in charge → backup person → management/safety and health manager.
4. Check the external path. Update numbers such as 112, 119, and 109, as well as contact information for local mental health welfare centers or specialized agencies designated by the company.
5. Record connection time and blocked points. It records who was absent, whether the number changed, and whether roles overlapped.
6. We will schedule a re-inspection date after the corrective measures are taken. Do not stop at 'Edit Contact'; double-check if the connection is actually restored.

📋 Minimum items to check in the mock check

⏱️ Also record 'how many minutes it took to connect'

The contact list is more than a simple checkbox Initial reception → Connection to 담당자 → Determination of emergency route → External linkage Recording the time taken makes it easier to identify bottlenecks. Distinguish whether the reason for the long duration during the mock inspection was 'the person in charge did not answer the phone,' 'did not know who to contact,' or 'delayed while searching for an external number.'

🔐 Do not include sensitive cases involving actual employees in mock inspections.

To make the training realistic, it is advisable to avoid using the actual names, counseling details, diagnoses, and past crisis cases of high-risk employees. Use fictional scenarios and names, and if you must utilize actual crisis incidents as post-training material, minimize personally identifiable and sensitive information.

The mock inspection results sheet does not contain 'who the crisis employee is' Whether the communication network and procedures worked The purpose is to leave behind.

✅ Mock Inspection Completion Checklist

⚠️ In an actual crisis, we do not adhere to the sequence of simulation exercises.

If there is a possibility that an employee may harm themselves or others, if there are immediate physical safety issues such as consciousness or breathing problems, or if specific dangerous circumstances are confirmed while they are unreachable, you must prioritize the company's emergency response procedures and emergency rescue channels such as 112 and 119 without waiting for internal approval or the conclusion of meetings. The Suicide Prevention Hotline 109 provides 24-hour counseling and crisis referral support.

💬 Where is EAP connected?

EAP does not replace immediate rescue or medical emergency response. Instead, it can be utilized as a complementary channel to provide counseling and psychological recovery support to the individual, witnesses, colleagues, and managers after the immediate risk has subsided. If issues such as sleep problems, anxiety, guilt, or the burden of returning to work persist following an accident or crisis, EAP and work adjustment may be considered together.

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❓ FAQ

📚 Source and Verification Criteria

• Ministry of Health and Welfare · Implementation of suicide prevention policies — Operation of the 24-hour suicide prevention hotline 109
• Ministry of Health and Welfare · Operates Mental Health Crisis Counseling Hotline 1577-0199
• Ministry of Health and Welfare · Operation of Suicide Prevention Hotline 109 · Improvement of Emergency Rescue Linkage

This content and attached materials are general practical resources for simulating a company's internal crisis response contact network. In cases involving actual immediate safety issues, such as risks of suicide, self-harm, or harm to others; abnormalities in consciousness or breathing; or risks of violence, the company's emergency response procedures and emergency rescue services (e.g., 112, 119) must be applied first, rather than the simulating verification process. HR personnel and managers do not perform diagnosis or treatment on behalf of others; if necessary, professional channels such as 109, mental health welfare centers, medical institutions, or EAP must be utilized. Verification Date: September 21, 2026.