EAP Supporting Family Psychological Counseling | Case Study of 3,700 Patients at a Bank Where Family and Child Concerns Were the Most Frequent Counseling Topics

📌 The employee's worries continue even at home

When thinking of workplace EAP, people first think of counseling for work stress or relationships with superiors and colleagues. However, domestic difficulties, such as issues with children or family conflicts, linger in one's mind even after returning to work and are topics that are difficult to discuss easily within the office.

Nudge EAP with this bank Up to 5 sessions per person, used by the employee and their family together We designed the EAP to enable this. Staff can decide who receives counseling within the same session, so if necessary, they can request their child's counseling before their own.

🏢 Case Studies at a Glance

📊 A Year Seen Through Consultation Data

The employee who used the counseling Approximately 4 sessions per person on average Accordingly, counseling was continued for as long as necessary within a maximum of five sessions. Among the counseling topics The most concerns were related to family and children. There were also many cases where the children received counseling directly. This is demand that would not have been revealed if the structure had been designed so that only the employee could use it.

Nudge EAP uses this distribution The system reached where the real concerns were. It can be viewed as a signal and as a basis for determining the guidance text and program direction for the next year.

🛠️ This is how Nudge EAP was operated

Family Usage Route — We have enabled family members, such as spouses and children, to use counseling within the same session, in addition to the employee themselves.

Child and Family Counseling Referral — We connected children and family counseling for up to 5 sessions per person.

Crisis Case Management We maintained a structure that classified counseling levels to identify crisis cases and led to necessary support.

Operational data analysis — We analyzed the distribution of counseling topics and targets (self/family), as well as changes compared to the previous year, at an aggregate level.

Next year direction Based on the distribution of counseling topics, we suggested strengthening family usage guidance and reviewing child-themed programs as directions for the next year.

🧩 Design an EAP Including Family Like This

❓ EAP Including Family, Frequently Asked Questions

Q. If a family member receives counseling, does the number of staff sessions decrease?

It depends on the contract method. In this case, the structure allowed employees and their families to share a maximum of five sessions per person. It is advisable to clearly define the scope of the family and the criteria for session deduction during the contract stage.

Q. Can the company know who received counseling?

No. We only report aggregated operational data, such as topic and target distribution, to the company, and do not share individual consultation details or usage status.

💬 How We Utilized the Demand for Family Counseling

The statistics on counseling topics have been compiled at an aggregate level only to prevent individual identification. The finding that topics related to family and children are frequent serves as data showing "what kind of support our employees want," making it useful when selecting programs for the following year, such as special lectures on child-rearing or family communication programs.

✅ Checklist for Operating an EAP Including Family

• ☐ Does the contract specify the scope of family usage (spouse, children, etc.) and the criteria for deducting sessions?
• ☐ Do you see in the first paragraph of the staff notice that family members can also use it?
• ☐ Have you established a guardian consent procedure in advance when applying for child counseling?
• ☐ Are you receiving the proportion of personal and family usage in your annual reports at an aggregate level?
• ☐ Are you looking at satisfaction along with the number of respondents?

Caring for employees is complete when it also involves caring for their families. An EAP that extends to families allows for counseling even on concerns that are difficult to discuss within the workplace.

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This article is based on a case study of Nudge EAP operation. Operational outcomes may vary depending on the organizational situation and operating methods. If you are in a mental health crisis or face immediate danger, please contact 112 or 119 first, and you can use the suicide prevention hotline 109 (24 hours).