Can employees at a Korean branch of a global company use EAP counseling in English?

When selecting an EAP provider in Korea, how should HR teams confirm the quality and availability of English counseling? For example, should we check the number of English-speaking counselors, response time, counseling format, and whether utilization reports are fully anonymized before signing the contract?

This is a very practical question for global HR teams in Korea. For multinational workplaces, English counseling access can be important, especially for expatriates or employees who feel more comfortable discussing stress and personal concerns in English. I would also expect the utilization report to be provided only in an anonymized and aggregated format, such as overall usage rate, service categories, and general trends, not individual counseling details.

There are licensed therapists who are working closely with EAP providers. It's worth contacting Nudge or us to learn more :)